State Farm® Insurance Agent Brittany Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mariea Gillespie
January 27, 2026
5
out of
5
rating by Mariea Gillespie
"So back in Nov 25 I started the online process. I didn't have all the information with me so like most people I put it on the back burner. Well like most people I also forgot about lol. Fast forward till last week and they reached out to me wanting to know if they could rerun the information I had put in, I said sure why not. Well let me tell you that was the best thing ever! I went from paying 572 a month for 5 vehicles(2 full 3 lib) to the EXACT same coverage with added life insurance for 271. So that reach out saved me 301 a month!!!!!!!! The agent was shocked like I was lol. Now I know this will not be everyone's situation but James was super informative and so personal in what we needed. I felt seen as more than just a payment to a some company. Please if you are shopping for insurance or just wanting to check out others to see if the prices are different reach out to James and Brittany Smith in the Mt sterling area!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Lexie Crouch
January 15, 2026
5
out of
5
rating by Lexie Crouch
"I absolutely love these people! They are absolutely wonderful and didn’t pressure me to get insurance with that. They really helped me weigh all my options and answered any questions I had!"
We responded:
"We appreciate your review, Lexie. We are so happy that you had such a wonderful experience with State Farm Agent Brittany Smith’s Team here in Mt Sterling ! "
halli blankenship
January 8, 2026
5
out of
5
rating by halli blankenship
"This office made me feel super included on what type of coverage we needed and did not make me feel pressured to get anything i did not. i actually reached out over a year ago to get a quote which didn’t work out but recently they reached out to me and provided cheaper and better coverage!"
We responded:
"Thank you so much, Halli! We make it a priority to treat our customers like family and help based on individual needs. We’re so glad we could earn your business this time. Don’t hesitate to reach out if you need anything. "
Jesus Romulo
January 5, 2026
5
out of
5
rating by Jesus Romulo
"Really welcoming place. Pretty good pricing."
We responded:
"Thank you, Jesus! We appreciate your business. We certainly enjoy getting to know our customers. Please let us know if you need anything. "
WS Hall
December 18, 2025
5
out of
5
rating by WS Hall
"I needed insurance quickly and they were able to take care of me over the phone. Very friendly and helpful."
We responded:
"We’re so glad we were able to get you the insurance you needed in a timely manner. We appreciate your business! Please don’t hesitate to reach out if you need anything."
Alex Contreras
November 20, 2025
5
out of
5
rating by Alex Contreras
"Hands down the best agent to ever have my business. Always ready to assist in any form."
We responded:
"Thank you, Alex! We are so happy to assist our customers anytime. We appreciate your business! Don’t hesitate to reach out if you need anything."
Lauren Allen
October 28, 2025
5
out of
5
rating by Lauren Allen
"The group at Brittany Smith State Farm made it an easy and smooth transition from previous home, travel trailer and auto policies. They made sure to reach out to me and help me with anything I needed. I highly recommend you switch and give them a call. Great experience and great people."
We responded:
"Thank you so much, Lauren! We’re glad we could help make switching your auto, home and travel trailer insurance easy for you. Don’t hesitate to call or stop in if you need anything. "
Sam Van Dam
October 24, 2025
5
out of
5
rating by Sam Van Dam
"Very friendly and engaged with their clients"
We responded:
"Thank you, Sam! We appreciate your business and glad we could help. We try to make sure our customers feel like family! Don’t hesitate to reach out if you need anything."
Gwen Shepherd
October 23, 2025
5
out of
5
rating by Gwen Shepherd
"James and Brittany were very helpful getting me the coverage that I needed. Would highly recommend them for all your insurance needs."
We responded:
"Thank you, Gwen! So glad we could help you with your specific insurance needs. We appreciate your business. "
Levi Emmendorfer
October 20, 2025
5
out of
5
rating by Levi Emmendorfer
"Friendly and helpful."
We responded:
"Thank you, Levi! We appreciate your business. Please lease don’t hesitate to reach out if you need anything."
Billie Shepherd
October 17, 2025
5
out of
5
rating by Billie Shepherd
"James and Brittany helped me get the coverage I needed to best meet my needs. They were very welcoming, and friendly. Would highly recommend them!!"
We responded:
"Billie, we truly appreciate your feedback! I’m happy to hear we could meet your insurance needs and expectations. Please don’t hesitate to reach out if you need anything. "
Kelley Spencer
September 9, 2025
5
out of
5
rating by Kelley Spencer
"Brittany and James are amazing people. They listen to your needs and make sure you're covered completely before you leave. They're not just Insurance, they care like family."
We responded:
"Thank you so much Kelley! We enjoy getting to know our customers and how we can help with their specific insurance needs. Our customers become family."
Francy Hunt
September 4, 2025
5
out of
5
rating by Francy Hunt
"They helped me get the coverage I needed to best meet my needs. Knowledgeable, welcoming, and friendly!"
We responded:
"Francy, thank you for your feedback. Our office is so glad we could help meet your insurance needs. Thank you for choosing us! Please don’t hesitate to reach out if you need anything. "
R
July 23, 2025
5
out of
5
rating by R
"Highly reccommend.Anyone in this office is very friendly and proffessional. Talk to Brittany's husband on the initial qoute and he was really friendly and made sure I understand my options and didn't made me feel any pressure at all while shopping for insurance.He made sure I was getting the maximum discounts since I have an insurance with state farm already.Came in and had the pleasure to speak with Brittany,this lady is beautiful inside and out.I never meet anyone that got me to speak up fast and made me so comfortable I was joking around with her.Thank you all so much for taking care of all our insurance needs and making us feel so welcome.We appreciate you all."
We responded:
"Rowena, we appreciate your feedback more than you know. It was a pleasure meeting you. We enjoy getting to know our customers and making them feel like family. Please let us know if you need anything!"
Mariela Lobato
July 21, 2025
5
out of
5
rating by Mariela Lobato
"Working with State Farm has been supper easy, Mimi has been a delight and they are supper patient as someone who works a lot during there office hours I’ve missed some calls and they are supper understanding and patient"
We responded:
"Mariela, we appreciate your kind words. We understand the busyness of life and it’s our priority to be there when our customers need us. Let us know if you need anything!"
dawn downs
July 16, 2025
5
out of
5
rating by dawn downs
"Great experience switching to State Farm. James was very helpful and patient."
We responded:
"Dawn, thank you so much for your feedback. We appreciate your business! We’re happy to hear you had a good experience and James was able to help you with your specific insurance needs. Don’t hesitate to reach out if you have any questions."
Phyllis Bolin
July 7, 2025
5
out of
5
rating by Phyllis Bolin
"James was very helpful helping us to combine all my insurance needs. Thank you Michelle Allen for the recommendation.And James for his knowledge on my policy needs."
We responded:
"Phyllis, thank you so much for your kind words! We’re thrilled to hear that James was able to assist you in your insurance needs. It’s always our goal to provide knowledgable and personalized service to our customers. We appreciate Michelle Allen for the recommendation as well! Please don’t hesitate to reach out if you have any further questions or need assistance. "
Amy Jones
June 26, 2025
5
out of
5
rating by Amy Jones
"Very good communication with staff."
We responded:
"Amy, we value your feedback and glad to hear you’ve had a good experience. Please let us know if you need anything. "
Ron Neal
June 24, 2025
1
out of
5
rating by Ron Neal
"Absolutely zero communication skills within this office.Been with State Farm for over 10 years, and this office would never even return a phone call. Please save your time and go somewhere else!"
We responded:
"Ron, I’m sorry we didn’t meet your expectations. We take pride in communicating with our customers and meeting with them annually to review policies. We strive to make our customers feel like family. After multiple failed attempts to help you resolve your concerns and meet with you - it unfortunately resulted in your decision to leave our office. "
Whittaney Hamm
June 21, 2025
5
out of
5
rating by Whittaney Hamm
"I just recently started up with State Farm! I can tell you I know more about insurance now than I ever have! Brittany and her staff are the sweetest people."
We responded:
"Whittaney, we are so happy we were able to meet you all and help you and your family with your insurance needs. We enjoy getting to know our customers. "
Trevor Fridenmaker
May 22, 2025
1
out of
5
rating by Trevor Fridenmaker
"They called and gave me a quote for $150 a month so I cancel my current policy to start one with them then they tell me its gonna be over $300 😆😆😆"
We responded:
"Trevor, I appreciate you letting us provide you with an auto insurance quote. However, if not enough information is disclosed then that can have an impact on your rate. We hope to earn your business in the future. "
Thomas Coldiron
May 7, 2025
5
out of
5
rating by Thomas Coldiron
"I've been satisfied for several years."
Don Moran
April 23, 2025
5
out of
5
rating by Don Moran
"I had just purchased a car and needed to get insurance, I could not get in touch with my current insurance agent(an on-line insurance provider) so I stopped in to Brittany Smith agency. James took care of my insurance problem and it was so easy with great, friendly service. It is so nice to have a local agent. Thank you! I just added my home policy at Brittany Smith agency and it was a good experience,, James explained all the details of the policy so that even I could understand. A 5 star experience. Thank you."
We responded:
"Don, thank you so much for taking the time to share your experience with us! We’re glad to hear James was able to assist you with your insurance needs and provide you with friendly, efficient service. It’s wonderful to know that you found value in having a local agent. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your business. "
jim d
March 19, 2025
5
out of
5
rating by jim d
"Jason and them are awesome they dropped my car insurance by half."
We responded:
"Thank you so much for your feedback! We are thrilled to hear that you had a positive experience with us and we could help you with your insurance needs. Don’t hesitate to reach out if you need anything."
Morgan Esteppe
March 3, 2025
5
out of
5
rating by Morgan Esteppe
"Very nice people and will help you out with whatever you need!"
We responded:
"Morgan, thank you for your kind words. We’re glad we could help you with your concerns. Don’t hesitate to reach out if you ever need anything."